When Hounds Fly Knowledge Base
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Knowledge base
Virtual
Virtual
0
Group Classes
Group Classes
26
How do I sign up for group classes?
Is my dog suitable for group classes?
Can I switch from group classes to private lessons?
I'm a Puppy Start Right alumni, how do I book Foundation Skills?
I missed my class, can I get my credit back?
View all 26
Orientation
5
Can I book classes before Orientation?
I booked an Orientation spot but I can't make it anymore. How do I cancel and rebook?
I am not getting my puppy for some time, when should I attend Orientation?
I've just completed Orientation. What next?
I finished the onboarding process. How do I book my classes?
Customer Service
Payment
4
Gift Cards
Refund Policy
What forms of payment do you accept?
Are you covered by the Ontario First Nations HST Rebate?
Customer Service
3
Can you give me a call?
I haven't gotten a response to my email!
Can I watch/audit a class at When Hounds Fly before I sign up?
Private Lessons
Private Lessons
3
I live outside of your service area, can you still see me in-home?
What kind of private lessons do you offer?
Where can I find the free webinars?
Training Methods
Training Methods
2
Do you use clickers and food in your training?
Do I need to use a clicker in class?
Technology
Technology
2
How to Login, See Schedule, Book, Pay For, Cancel Classes in BusyPaws
I purchased a Puppy Drop In Package, but I can't book any more classes
Help Desk Software
by Freshdesk
